Privacy Policy

This Policy applies to information we process as a data controller. Please note, this Privacy Policy does not apply to the open-source, self-hosted version of MemMachine. When you use our open-source software on your own infrastructure, you are solely responsible for the collection and management of any data processed by the software.

We collect information in the following ways:

- Information You Provide to Us: When you register for an account for our Services, we collect personal information such as your name, email address, password, and payment information.

- Service Data: When you use our hosted Services (e.g., the Pro tier), we process the data you or your end-users input into the service, including the content stored and retrieved by your AI agents ("Service Data"). We process this Service Data on your behalf as a data processor and only in accordance with your instructions.

- Automatically Collected Information: We automatically collect certain information when you visit our Website or use our Services, including your IP address, browser type, operating system, device information, pages viewed, and the dates/times of your visits. We may use cookies and similar technologies to collect this information.

We use the information we collect for the following purposes:

- To provide, maintain, and improve our Services.

- To process transactions and manage your account.

- To communicate with you, including sending service-related announcements, technical notices, updates, and responding to your inquiries.

- For marketing and promotional purposes, from which you may opt-out at any time.

- To monitor and analyze trends, usage, and activities in connection with our Services.

- To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of MemMachine and others.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

- With Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting providers, payment processors).

- For Legal Reasons: We may disclose your information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

- With Your Consent: We may share your information with your consent or at your direction.

We implement commercially reasonable technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security.

You have certain rights and choices with respect to your information:

- Account Information: You may update or correct your account information at any time by logging into your account.

- Data Deletion: You may request to delete your account and associated personal information by contacting us at the email address below.

- Marketing Communications: You may opt-out of receiving promotional emails from us by following the instructions in those emails.

We may modify this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).